Housakicks Return & Refund Policy
At Housakicks, we strive to provide high-quality sneakers, apparel, jerseys, and accessories at competitive prices. Customer satisfaction is important to us, and we are committed to making the return process as simple and transparent as possible.
Product Quality
We carefully source all of our products from trusted suppliers. Branded products are guaranteed to be authentic, and all items are thoroughly inspected before they are shipped. Some apparel sold on our store may be produced by high-quality generic manufacturers and is accurately represented in each product listing.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 3Â days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once your claim has been reviewed, we will provide instructions for a replacement or refund when applicable.
Returns
If you would like to return an item for reasons other than damage or our error, you must contact us within 14Â days of receiving your order to request a return authorization.
Please note:
- A 10% restocking fee applies to non-defective returns.
- Buyers are responsible for return shipping costs unless the return is due to our error.
- Original shipping charges are non-refundable.
Sizing
Please review all sizing information before placing your order.
Because sizing can vary by manufacturer and brand, we do not accept returns or exchanges due to ordering the wrong size. If you have any questions about sizing before purchasing, we’re happy to help.
Return Conditions
To qualify for a return, items must be:
- Unworn and unused
- In their original condition
- Free of stains, odors, or damage
- Returned with original tags (if applicable)
- Returned in the original packaging whenever possible
We reserve the right to refuse returns that do not meet these requirements.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, refunds will be processed within 7 business days to your original payment method.
Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Need Help?
If you have any questions about your order or need assistance with a return, please contact us.
Email:
Phone / Text (fastest response):
- (240) 481-1672
We are committed to providing prompt customer service and will do our best to respond as quickly as possible.
Thank you for shopping with Housakicks!