At Housakicks, we take pride in providing our customers with authentic and high-quality sneakers. We want you to be completely satisfied with your purchase, and we understand that sometimes returns may be necessary. Please review our return policy below:
Authenticity Guarantee: We guarantee that all sneakers sold at Housakicks.com are 100% authentic. We work directly with authorized distributors and reputable suppliers to ensure the authenticity of our products.
Defective Items: If you receive a defective item, please contact our customer support team within 3 days of receiving your order. We will provide instructions on how to return the item for a replacement or refund. Defective items will be inspected upon return to verify the defect reported.
Size Returns: We understand that finding the perfect fit is important. However, we do not accept returns or exchanges based on sizing issues. We encourage our customers to refer to our size charts or reach out to our customer support team for assistance before making a purchase.
Other Returns: For any other type of return that does not fall under the category of defect or sizing issue, a 15% restocking fee will be applied. This fee helps cover the costs associated with processing returns and ensuring the quality of our products for future customers.
Return Process: To initiate a return, please contact our customer support team within 7 days from the date of delivery. Please note that the buyer is responsible for the cost of shipping the item back to us.
Return Condition: Returned items must be in their original condition, unworn, and with all original packaging and tags intact. We reserve the right to refuse returns that do not meet these criteria or if the item has been damaged or tampered with by the customer.
Refunds and Exchanges: Once we receive and inspect the returned item, we will process a refund or exchange (if applicable) within 7 days]of receiving the returned item. Refunds will be issued to the original payment method used during the purchase.
Please note that any shipping charges incurred during the initial purchase are non-refundable.
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer support team at firstname.lastname@example.org
Note: It is always recommended to keep your original purchase receipt or order confirmation as proof of purchase for easy reference during the return process.
Thank you for shopping at Housakicks. We appreciate your business!