Being a consumer and a reseller has allowed me to write unbiased posts about issues both parties have to deal with. I’m writing this particular one this morning because I’ve been buying sneakers from a minor retailer with one of the worst shipping speeds I’ve ever encountered. I purchased a shoe on Saturday and I have yet to receive any tracking information about it. As a reseller one of the things I encounter on a regular basis are impatient customers who order a shoe at 4pm in the afternoon and expect you to ship it at 4:05 pm the same day. To avoid dealing with excessive and unreasonable demands from buyers, I have set up my shipping/processing and handling to 3 days. (Remember Housakicks is a one man operation. I write, sell, pack up boxes, I have a regular job and primarily I have 3 kids and a wife). I’m not making any excuses. I’m trying to convey that I have no employees, but my kids and wife to help me here and there.
I placed the order on September the 10th at 11:45 am (1st image).
The order was shipped the same day around 1:57 pm. I was even sent a notification when the package was delivered. This is excellent shipping and all orders from Finishline come in branded Finishline boxes. (2nd image)
I placed the order on Saturday September the 23rd (1st image)And I received the tracking details on Wednesday September the 26th ( 4 days later). Shipping processing according to the site is 1 to 2 business days; so technically I should’ve received the tracking either Tuesday night or early Wednesday morning. It cost me $7.95 and it took 4 days to dispatch the item. Even third party vendors have understood that this is important and sometimes they’ll print out a shipping label and physically drop the item the next day. That tracking number puts the buyer’s mind at ease even if the item hasn’t physically moved yet.
Let him who has ears hear, small retailers should move faster and with efficiency if they want to gain the type of growth Nike is experiencing in their digital channels.
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