I wrote a post a few weeks ago about DTLR’s flawed stock locator system, see link below.
I’m not sure if the company even saw the post, hopefully they did and are doing something about it. A few days ago, I went to my local mall and once again headed to DTLR to look for a shoe. The individual who was helping me clearly didn’t know how to stock locate the product. He went behind the counter, I gave him the shoe’s style number and all he did was hit the keyboard a few times, then turned to me and said,
I can call another location for you and check
To which I responded,
that’s alright, I’ll call there and ask them.
The next day , I went to KicksUSA and asked the sales representative for the same shoe. She led me to a kiosk in the store which allows the consumer/buyer/customer to stock locate the shoe himself/herself. Check the pictures below
This is what i’m talking about, my shopping experience at KicksUSA was positive so I’m more than likely going to physically bookmark this location. Minor retailers have to work extra hard to not only gain consumers but retain them. I’ve been a longtime customer of DTLR but these recent frustrations are steering me away from the company. I’m not going to write more than I need to but leave all readers with this well known french phrase: à bon entendeur, salut!
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